Shipping & Returns

Shipping & In Store Pick Up

 

Standard Shipping

Benicia Dancewear utilizes USPS for our eCommerce Shipping. Standard Ground Shipping will result in most packages arriving to addresses in the contiguous US in 2-6 business days. We also ship to Hawaii and Alaska, though these may take longer than the above mentioned 2-6 day time span.

In Store Pickup

For our local customers we also offer free in store pickup. With all in-store pick up, an associate will contact you when your order is complete and ready for pick up.

Returns


We will accept returns within 30 days of purchase. If more than 30 days have elapsed since your purchase, unfortunately we cannot offer you a refund or exchange. Please note that refunds do not include the cost of shipping merchandise back to Benicia Dancewear. Please allow 1-5 business days for the processing of your refund from the time your product(s) are received and approved. All refunds are for merchandise only. Shipping charges are non-refundable.

Items may be returned to Benicia Dancewear in Folsom for refund or exchange within the 30 day time period.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags. For all returns/exchange, you must have a copy of your receipt.

Several types of goods may not be returned. We do not accept returns on any tights, undergarments, or makeup, as these products are intimate or sanitary goods. We will not accept returns on any pointe or ballet shoe that has been sewn. Once a product is sewn or modified it may not be returned. Any items that show signs of wear are ineligible for return.

Sale and Clearance Items
Only regular priced items may be returned, unfortunately sale items cannot be refunded.

Special Orders
Special orders and customized items are not eligible for return or refund. This includes customized pointe shoes, custom ordered shoes, and other personalized items. 

Additional Non-Returnable Items:
Gift Certificates
Some health, fitness, and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Back-Orders

Every effort will be made to ship your order complete. In the event an item is found to be out of stock, we will notify you before the remainder of your order ships to discuss what options are best.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund you may want to first check your bank account or credit card account.  
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at beniciadancewear@gmail.com

Refunds: Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a virtual gift card will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at beniciadancewear@gmail.com and send your item to:

Benicia Dancewear
eCommerce RETURN/EXCHANGE
250 Palladio Parkway, Suite 1309
Folsom, California 95630

 

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

All items are your responsibility until they reach our warehouse. Therefore we strongly suggest that you use a trackable shipping service. Please ensure you pack your shipment securely to prevent any damage to the items or boxes. We cannot guarantee that we will receive your returned item.

 

We are not responsible for any items that are returned to us in error. 

Please contact Benicia Dancewear Customer Service at (916) 673-9372 for any questions regarding returns.

Customer Service

Hours of Operation - Folsom Boutique

Monday through Friday

12pm - 6pm

Saturday & Sunday

11am - 5pm

Please see hours page for information

on store closures or holiday hours

© 2019 by Benicia Dancewear.